General Terms and Conditions of Sale

General Terms and Conditions of Sale | Riparazione Assistenza Italia

1. General Information

These General Terms and Conditions of Sale govern the sale of licence keys for digital goods (software in downloadable format) and, on request, in physical format, through our website, riparazioneassistenzaitalia.it, operated by Bonanno Andrea, with registered office at VIA GUIDO D’ORSO N 40 B, 91026 MAZARA DEL VALLO (TP), VAT number 02897520819 (hereinafter the “Seller”). By accessing our website and/or purchasing one of our products, the user accepts these terms of sale.

2. Conclusion of the Contract

The purchase contract between the Seller and the customer is considered concluded at the moment the customer clicks the “Buy Now” button and receives order confirmation by email. The order confirmation includes a summary of the purchase and the price. The licence key and the download link are sent by email by our staff after we check the order, on the same day within business hours.

Before submitting the order, the user has the option of correcting any input errors using the keyboard and mouse functions. All entries are displayed again in a confirmation window before the order is finally submitted.

3. Subject Matter of the Contract

The subject matter of the contract is the supply of licence keys to activate digital software. Upon full payment of the purchase price, the Seller grants the user a licence right to use the software, in accordance with the manufacturer’s licence terms.

At the customer’s explicit request, a physical copy of the software may be purchased for an additional cost. This request may be made by phone or noted in the order comments.

4. Prices and Payments

All prices shown on our website include VAT. Licence keys are delivered only after advance payment. Payment is made in advance by bank transfer: after confirming the order, the Customer receives on screen and by email the bank details, the amount and the payment reference to use. The order is processed once the payment has been verified on the Seller’s account. If the payment does not arrive, the Seller may cancel the order and inform the Customer. Any fees charged by the Customer’s bank are borne by the Customer.

5. Delivery Methods

• Digital format: Licence keys are delivered exclusively in electronic format, sent to the email address provided by the customer at the time of the order. It is the user’s responsibility to ensure that the email address entered is correct and active.

• Physical format (on request): The software may be sent on physical media for an additional cost. Shipping will be made to the address provided by the customer and may require longer delivery times compared with the digital version.

6. Refund Policy

Refunds may only be requested in the following cases:

• The software is defective and the issue cannot be resolved with technical support.

• The licence key provided is not valid for activation.

The refund request must be sent within 7 days of receiving the licence key to the email address supporto@riparazioneassistenzaitalia.it. The refund will be processed within 30 days of confirmation that the key or software is invalid.

7. Liability

The Seller is not liable for any direct or indirect damages caused by improper use of the purchased software. The Seller’s liability is limited to the value of the product purchased.

8. Right of Withdrawal

Pursuant to the Italian Consumer Code (Legislative Decree 206/2005), the user has no right of withdrawal for the purchase of digital goods once the download has started with the user’s express consent. For physical media, the right of withdrawal may be exercised within 14 days of receiving the product, provided that the original packaging has not been opened and the software has not been activated.

9. Competent Court

Any dispute arising from the interpretation or performance of these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the Court of Trapani.

10. Contact

For any assistance requests, you can contact us at supporto@riparazioneassistenzaitalia.it.