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Returns and Refunds

Courtesy translation. In case of discrepancy, the Italian version prevails. Italian version

Returns and Refunds

1. Returns and Refunds for Digital Goods

Since the products sold on our website riparazioneassistenzaitalia.it are licence keys for digital software, returns of the product are not available once the licence key has been sent and the software download has started. However, in certain circumstances, a refund may be requested as set out below.

2. Cases in which a Refund may be Requested

A refund may be requested in the following cases:

  • Invalid Licence Key: The licence key provided is not valid and the software cannot be activated despite the technical assistance provided.

  • Defective Product: The software is defective and does not meet the specifications described, and the issue cannot be resolved through technical support.

In the event of technical problems with the user’s device that prevent the software from being used, a refund cannot be obtained. The Seller is not liable for any incompatibility due to device configurations or operating system malfunctions.

3. How to Request a Refund

To request a refund, the user must send a written request to the email address supporto@riparazioneassistenzaitalia.it within 7 days of receiving the licence key. The request must include a detailed description of the problem encountered and proof of purchase.

4. Refund Processing Times

Once we have received the refund request, we will assess it and provide a response within 14 business days. If the request is approved, the refund will be processed within 30 days using the same payment method used for the original transaction, unless otherwise agreed.

5. Refund Exclusions

A refund will not be possible in the following cases:

  • Too Many Activations: If the licence key has been used on a number of devices greater than that allowed and the manufacturer has disabled the key.

  • Customer Error: If the user has provided an incorrect email address and has not received the product for this reason, we may simply resend the key to the correct email address once provided by the user.

  • Device Compatibility: No refund is available for compatibility issues with the user’s device, including operating system, hardware or software configuration issues.

6. Contact for Assistance

For any questions or need for assistance regarding returns and refunds, the user can contact us at the email address supporto@riparazioneassistenzaitalia.it