Privacy Policy

Privacy Policy

1. Introduction

Thank you for visiting our website Riparazione Assistenza Italia and for your interest in our company and our offers. The protection of your personal data during its collection, processing and use when you visit our pages is of primary importance to us, and takes place in compliance with the data protection regulations in force.

2. Collection and Storage of Personal Data

When you visit our website, we automatically collect certain information sent by the browser used on your device. This data includes:

• IP address (pseudonymised) of the device used

• Date and time of access

• Name of the file retrieved and volume of data transferred

• Message about whether the retrieval was successful

• Browser used and the device’s operating system

• Referrer URL (previously visited page)

This data is collected to ensure the proper functioning of the website and the security of the system. The legal basis for this data processing is Art. 6(1)(f) GDPR.

3. Use of the Contact Form

For any questions, you can contact us using the contact form on our website. The data requested includes your email address and any other data you choose to provide voluntarily. Data processed through the contact form takes place with your consent pursuant to Art. 6(1)(a) GDPR. The data is used exclusively to respond to your request and will be deleted once the matter has been resolved.

4. Data for the Performance of the Contract

When you enter into a contractual relationship with us, we ask you to provide the following personal data:

• Name, surname, billing address (street, postcode, town, province, country), phone number, email

• Tax code (optional) and, for businesses and professionals, company name, VAT number, SdI recipient code and certified email (PEC) (the last two optional), needed for the invoice

• The acceptances given in the order form (terms of sale and privacy notice; for software licences, the request for supply straight after the payment is received, with the acknowledgement that the right of withdrawal is lost)

• A fingerprint of the IP address computed with a secret key the order comes from (never the address itself), used only to limit repeated orders and prevent misuse of the form

• Payment information (method, amount, payment reference and payment status; for bank transfers the site does not ask for the Customer’s account details)

This data is processed to manage the contractual relationship pursuant to Art. 6(1)(b) GDPR. The data is retained until the contract has been fully performed and is subsequently blocked from further use, except where legal retention obligations apply.

In addition, our business model involves selling software licences in digital format, sent by email. However, on request by phone or by specifying this in the order notes, we offer the option of purchasing software licences on physical media with additional support, the cost of which will be communicated afterwards within 24 working hours of the order date.

5. Use of Payment Service Providers

For payments by bank transfer, the order data needed for the payment (amount, payment reference with the order number and name) is processed by the bank holding our account and by the Customer’s bank that makes the transfer. If we enable online card payments in future, we will work with payment service providers such as Stripe, to which only the data needed to process the payment will be transferred. In both cases the legal basis is Art. 6(1)(b) GDPR.

6. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. Some cookies are essential for the site to function, while others help us improve our services. You can manage your cookie settings directly from your browser.

7. Rights of Data Subjects

As a data subject, you have the right to:

• Request access to your personal data (Art. 15 GDPR)

• Request the rectification of inaccurate data (Art. 16 GDPR)

• Request the erasure of your data (Art. 17 GDPR)

• Restrict the processing of your data (Art. 18 GDPR)

• Receive a copy of your data in a structured format (Art. 20 GDPR)

• Object to the processing of your data (Art. 21 GDPR)

To exercise your rights, you can contact us at supporto@riparazioneassistenzaitalia.it

8. Data Security

We adopt technical and organisational security measures to protect your data from manipulation, loss, destruction or unauthorised access. However, the transmission of information over the internet is not completely secure; therefore, we cannot guarantee the absolute security of data transmitted.

9. Changes to the Privacy Policy

We reserve the right to periodically update this privacy policy in order to adapt it to new regulatory provisions or to changes in our business processes. Changes will be published on our website.

10. Contact

For any questions or clarification regarding this privacy policy, you can contact us at supporto@riparazioneassistenzaitalia.it

Optional statistics

The website supports Google Analytics 4 only after an explicit statistics choice. Reject or withdraw through “Cookie preferences” in the footer. Pseudonymous identifiers and public page/product information may be sent to Google after consent; purchases are measured on the server only after verified payment. Personal details, contact data and licence keys are excluded from website Analytics parameters. Technical details, choice duration and offline withdrawal limitations are described in the cookie policy.